Shipping policy
Lavinto Lab Limited — Shipping Policy
At Lavinto Lab, we are committed to providing a smooth and reliable shopping experience from the moment you place your order to the time it arrives at your door. Please review the details of our shipping policy below.
1. Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing or shipment may be delayed by a few days. Please allow additional time in transit for delivery. Should there be a significant delay, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Free Standard Shipping:
Estimated delivery time: 7–15 business days.
Delivery times may vary depending on your location. Delays can occasionally occur due to factors beyond our control, such as customs inspections, carrier delays, or weather conditions.
3. Shipping Confirmation & Order Tracking
You will receive a Shipping Confirmation Email once your order has been shipped, containing your tracking number(s). Tracking information will usually become active within 24 hours after dispatch.
4. International Shipping
We offer worldwide shipping. Any applicable international shipping fees, duties, or import taxes will be displayed at checkout or upon delivery, depending on your country’s regulations.
5. Customs, Duties, and Taxes
Lavinto Lab is not responsible for any customs duties, import taxes, or additional charges applied to your order. All such fees are the responsibility of the customer.
6. Damages
Lavinto Lab is not liable for any products damaged or lost during transit. If your order arrives damaged, please contact the shipping carrier or our customer support team immediately to file a claim. Please keep all packaging materials and damaged items before filing your claim.
7. Missing or Lost Packages
If your tracking number shows that your package has been delivered but you have not received it, please allow 24–48 hours as packages may sometimes be marked as delivered prematurely.
If you still haven’t received your package after this period, please contact our customer service team at info@lavintolab.com. We will do our best to assist you in locating your shipment.
8. Returns Due to Incorrect Address
If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply. Please ensure all shipping information is accurate before confirming your order.
9. Contact Us
For any questions or concerns regarding this Shipping Policy, please contact our support team at:
Email: info@lavintolab.com