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Privacy Policy

Last Updated: September 2, 2025

At Lavinto Lab Limited ("we", "our"), we take your privacy very seriously. This policy explains how we collect, use, and share your personal data when you visit our website lavintolab.com, use our services, make a purchase, or communicate with us (hereafter, the "Services").

Please read this privacy policy carefully.


Changes to This Policy

We may update this policy occasionally to reflect legal, operational, or practice changes. The date of the last modification will always be updated. We encourage you to review it periodically.


What Personal Data We Collect

The information we collect depends on how you interact with us:

Data You Provide Directly to Us:

  • Contact Information: name, address, phone number, email.

  • Order Data: shipping and billing address, payment confirmation.

  • Account Data: username, password, security questions.

  • Customer Support: everything you share with us through messages or inquiries.

Data We Collect Automatically:
Through cookies and other technologies, we can collect data such as IP, browser type, device, browsing history, interaction with the site or emails.

Third-Party Information:
We collaborate with providers like Shopify and payment processors to operate our store. We may also receive information from them, always processed in accordance with this policy.


How We Use Your Personal Data

  • Order Processing: To fulfill our contractual obligations with you, manage your account, process payments, arrange shipments, returns, exchanges, and communications related to your orders.

  • Marketing and Advertising: To send you promotions via email or SMS, and show you personalized ads. If you live in the EU, this is done based on the legal basis of legitimate interest (Art. 6.1.f GDPR).

  • Fraud Prevention and Security: To detect and prevent fraudulent activities. If you detect that your account has been compromised, please contact us immediately.

  • Service Improvement: To respond to your inquiries and improve your experience.


Cookies

We use cookies to optimize navigation, remember your preferences, and analyze site usage. You can see the details of Shopify's cookies at: shopify.com/legal/cookies.

You can block cookies from your browser settings, but this may affect site functionality.


Who We Share Your Data With

We may share your information in the following situations:

  • With providers who perform services for us (payments, shipping, support, data analysis).

  • With business and marketing partners.

  • With companies within the same corporate group.

  • For legal reasons, mergers, or investigations.

  • When you expressly authorize it (e.g., social media widgets).


External Links

We may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before interacting with them.


Minors' Data

Our services are not directed to minors, and we do not knowingly collect data from children. If you believe your child has provided us with data, please contact us to delete it.


Data Security and Retention

We use reasonable security measures, but no system is 100% foolproof. We do not recommend sending confidential information through unsecured channels.
We retain your data as long as necessary to manage your account, comply with the law, or resolve disputes.


Your Rights

Depending on your country of residence, you may exercise rights such as:

  • Access your personal data.

  • Request correction or deletion of your data.

  • Object to the processing of your data.

  • Request data portability.

  • Withdraw your consent.

  • Manage your communication preferences (you can unsubscribe from any promotional email).

If you exercise any of these rights, we will need to verify your identity before responding. You may designate an authorized representative if you wish.

We will not discriminate against you for exercising your rights.


Complaints

If you have any complaints about how we handle your data, please contact us. If you are not satisfied with our response, you can file a complaint with the data protection authority in your country. For EU users, you can consult the list of authorities here: EU Data Protection Authorities


International Users

We may transfer your data outside your country. If transferred outside of Europe, we will do so in compliance with legally recognized mechanisms, such as the European Commission's Standard Contractual Clauses.


Contact

If you have questions about this policy or wish to exercise your rights, please contact us at:
📧 support(at)lavintolab.com
📍 Flat 5, 4/F, Won Hing Building, 74- 78 Stanley Street, Central, Hong Kong 
📞 +44 745 377 4867

Data Controller: Lavinto Lab Limited
Company Number: 78776940